• Maintain and optimize the Microsoft Business Central system, interfaces to connected systems and validation documentation.
• Resolve all user requests and (complex) problems regarding Microsoft Business Central in the most efficient and effective way in order to facilitate end users in their daily work.
• Analyze requirements, and maintain, test and integrate application components.
• Use best practices and knowledge of business issues/processes to improve the system and make sure improvements are successfully implemented.
• Share oversight of external consultancy work and participate in project management.

Authorizations:

• Advise and train end users on the system.
  Implement new or changed procedures for the Microsoft Business Central system.
• Act as contact for companies that are engaged in special activities/services related to Microsoft Business Central for HAL Allergy.

Projects:

• Contribute to keeping the Microsoft Business Central system in a validated state and up to standard.
• Handle (Microsoft Business Central) change requests.
• Participate in (international) improvement projects.
• Write effective system and process documentation, including business and system requirements, process diagrams, and data flow charts.

Helpdesk:

• Act as the first point of contact for all users when it comes to questions / user problems regarding Microsoft Business Central.
• Problem solving: answer/manage all reported issues and advise the internal client on handling future cases either by phone or on the work floor.
• Actively work with the helpdesk tool, follow up on requests and report the solution on the ticket.
• Register problems and identify those areas which continue to affect service to the end-user and escalate that issue to their line manager and the area deemed responsible.
• Create and maintain users and user rights in Microsoft Business Central.
• Provide user training.
• Provide international (Microsoft Business Central) support.
• Provide reporting information to management.

• Bachelor (HBO) degree level with an IT orientated specialization.
• At least 3 years of relevant working experience.
• Good analytic view of both business processes as well as business software.
• Proven excellent knowledge and proven experience with different ERP systems, ideally Microsoft Business Central.
• Ability to read and understand C/AL.
• Proven experience with Support, Troubleshooting, Debugging, Training.
• Ability to work in a fast paced environment.

Furthermore you have:

• Proven experience with support, troubleshooting, debugging and training.
• Experience with writing effective design - and test documentation to successfully capture all user requirements.
• Some experience in with trade, manufacturing & supply chain modules Business Central.
• Experience with MS SQL Server.
• Good command of the English and Dutch language, both verbally and in writing.
• Willing to occasionally work out of hours to support perform ERP system updates and migrations.
• Some skills in project management is desired.
• Ability to advise users remotely, also in an international context.