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General information

Sales Support Officer
Doel van de functie
Initiëren, coördineren en uitvoeren van alle commercieel-administratieve werkzaamheden zodanig dat orders correct worden afgehandeld en de informatiestroom daaromtrent optimaal verloopt teneinde een optimale customer service te realiseren.
Tasks and Responsibilities
  • fungeren als eerste aanspreekpunt voor de klant;
  • invoeren van orders;
  • zorgen voor een tijdige overdracht naar Orderprocessing;
  • beoordelen van prioriteiten van klanten en orders;
  • bewaken van het volledige orderproces en afhandelen van vragen en actiepunten teneinde de klant op de hoogte te houden;
  • coördineren afhandeling van klachten in overleg met de Sales Support Manager;
  • beheren debiteurendatabase (mutaties);
  • assisteren indien nodig bij sales en marketingactiviteiten;
  • verzorgen van de facturatie.
Requirements
  • MBO werk- en denkniveau;
  • relevante werkervaring in een commercieel-administratieve richting bijv. binnen een customer service omgeving;
  • affiniteit met de farmacie.
Personal & Professional Skills
  • uitstekende communicatieve vaardigheden;
  • een uitstekende beheersing van de Engelse taal; goede kennis van de Duitse en/of Franse taal;
  • goede kennis van MS Office en ERP systemen;
  • klantgerichtheid;
  • teamplayer;
  • resultaatgericht;
  • flexible;
  • pro-actief.
Offer
  • We offer you a highly dynamic job in an interesting environment.
  • You will be working from our headquarters in Leiden, where the products are produced on site.
  • HAL Allergy offers great benefits including a competitive salary, 13th month, 30 holidays, contribution to pension and health insurance.
Applications and more information
Interested? We look forward to receiving your application. To apply, please click the "Apply" button below to the right where you will be prompted to upload your CV first. 
Company Information

HAL Allergy is a modern leader in the field of biopharmaceuticals, located in the Leiden Bio Science Park in The Netherlands. Our core business is the development and manufacturing of therapies and diagnostics for allergic diseases.

 

With offices in major European countries, HAL Allergy is one of the European top players in the allergy immunotherapy business. Established in 1959 HAL Allergy has a long experience in developing, producing and selling allergy therapies with an immuno-modulatory effect, resulting in a reduction of symptoms and long-term disease suppression. These therapies are primarily used against common allergies such as hay fever, house dust mites allergy and allergic reactions towards wasp or bee stings.

 

We employ around 300 highly specialized people across various functions. The departments at our headquarters include Research & Development, Production, Quality Assurance, Clinical Development and Regulatory Affairs. Our staff works closely together with leading research institutes. At our locations in Germany, Poland, Austria, Spain and Italy we mainly focus on service and sales activities.

 

We are a steadily growing and dynamic company with a culture that is characterized by entrepreneurial spirit and a friendly and helpful atmosphere. The patient’s well-being is always our top priority. This combination is the basis for an interesting and challenging environment.

 

In addition to the core business of HAL Allergy, our subsidiary HALIX was founded in 2012. HALIX is a contract development and manufacturing organization (CDMO) licensed for the contract manufacturing of clinical and commercial medicines according to GMP standards. As an end‑to‑end service provider, HALIX will serve its customers the full range from the first development steps to start of commercial production after successful registration of products.